OVERNIGHT AND PET CARE BOOKINGS: A 50 % deposit for returning clients and 100% deposit for all new clients is required to hold the booking and 1/2 of the deposit will be charged for cancellations, if cancellation is made with less than 1 weeks notice the FULL deposit is non refundable.
PAYMENTS: Checks or cash or Venmo is acceptable.
Balance due is subject to 15% interest every 30 days, after the
first 30 days .
Returned check fee is cost of the amount on the check plus $35.00 per deposit attempt.
HOLIDAY & OVERNIGHT CANCELLATION FEES
- Made 3 wks prior to the first visit are refunded in full
- Made 2 wks prior to the first visit are 75% refundable
- Made 1 wk prior to the first visit are 50% refundable
- made less than 1 wks notice are NON-REFUNDABLE
All clients are required to provide 2 sets of house keys at contract signing.
If 2 sets are not available HHW will have a 2nd set created and a $5 surcharge will be incurred to the customer.
HHW can hold keys for repeat visits at the customers request at no additional cost.
All Keys must be returned IN PERSON to the customer.
Key Returns : $10 fee if we have to bring keys to you, free of charge if you pick them up from us.
Lockbox keys acceptable.
LOCKBOX RENTAL: we can provide a coded lockbox for $5 a month or $1 a day short term.